Insurance

We recommend the principles of pet health insurance to all our clients. It can be very distressing when your pet is sick or injured, and having them insured takes away the extra worry of unexpected bills for their treatment.

Continual improvements in veterinary medicine and surgery mean that we can now offer treatments which were not previously available. These can be life saving, or make a huge difference to your pets quality of life. As in human medicine, treatment can be costly.

For a monthly fee you can take out a policy that will give you peace of mind that your pet can get the treatment he or she needs, and that you will have help with the bill.

We recommend starting a policy as soon as possible to ensure your pet is fully covered: any condition that your pet suffers from before you insure it may be excluded from your policy.

When you are choosing an insurance company, there are a few things you should look out for:

  • Check that the amount of veterinary fee cover is sufficient. A single illness can cost many hundreds or thousands of pounds, especially if your pet needs a referral.
  • Check that there is no time limit on how long you can claim for an injury or illness. Chronic conditions can last for the lifetime of your pet and some policies only give short term cover.
  • Check that your pet will still be covered when he or she is older, when illness is more likely to occur.
  • If using price comparison websites remember that low-cost policies may have more restrictions than policies with higher premiums, so always check the terms and choose the best policy for your needs.

We are able to offer 4 weeks of free, no-obligation Pet Plan insurance for all puppies and kittens when they receive their first vaccination.

Making an Insurance Claim

If you need to make a claim for your pet's treatment, you should give us a signed claim form. You can get one from your insurer, either by calling them or downloading one from their website. Pet Plan claim forms are available at our reception desks.

Most insurance claim forms have a section for you to complete with your pet's policy number and details, the nature of the illness or injury, and how you wish payment to be made. Please fill in this section to the best of your knowledge or ask us for help if you are unsure. This section must be signed and dated by the policyholder - not doing so will delay payment from the insurance company.

Once they have received your claim your insurance company will usually let you know how your claim is progressing. They do not usually get in touch with us unless they need more veterinary information.

You may still receive an invoice from us even though you have given us your signed claim form. This can happen if there is an overlap between processing your claim and the sending of our automated client accounts.

If you receive a second invoice this may be due to a delay in payment from the insurer. We recommend that you contact us as well as your insurance company to check the status of your claim. 

Queries to your insurer about a claim must generally be made by the policyholder but if there are difficulties please get in touch with us and we will be happy to assist in any way we can.