We recommend the principles of pet health insurance to all our clients.

Making an Insurance Claim

If you need to make a claim under your insurance for your pet's treatment, you should give us a signed claim form. You can get one from your insurer, either by calling them or downloading one from their website.

Most insurance claim forms have a section for you to complete with your pet's policy number and details, the nature of the illness or injury, and how you wish payment to be made. Please fill in this section to the best of your knowledge. This section must be signed and dated by the policyholder - not doing so will delay payment from the insurance company. Once completed, pass the form to us and we will complete the remainder of the form and submit your claim to your insurer.

Once they have received your claim your insurance company will usually let you know how your claim is progressing. They do not usually get in touch with us unless they need more veterinary information.

You may still receive an invoice from us even though you have given us your signed claim form. This can happen if there is an overlap between processing your claim and the sending of our automated client accounts.

If you receive a second invoice this may be due to a delay in payment from the insurer. We recommend that you contact us, and also contact your insurance company to check the status of your claim. 

Queries to your insurer about a claim must generally be made by the policyholder but if there are difficulties please get in touch with us and we will be happy to assist in any way we can.